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01/21/2006: Frustrated by automated phone response systems?
And frustrated by how some systems seem to make it just about impossible to talk to a real human being? So was Paul English. That's why he set up the IVR Cheat Sheet. Basically, it's a listing of companies, their customer service phone numbers, and instructions how to reach a human representative. For example:
Ameritrade 800-669-3900 3, 3, 0. (Former Datek Clients: 800-823-2835)
My favorite, though, is this notation in the entry for Edward Jones, a financial services company headquartered in St. Louis:
Worldwide corporate HQ in St. Louis, MO still answers 314-515-2000 with switchboard operators, who announce their name as wellYou have to figure it would be a St. Louis company which would eschew the automated response systems in favor of human contact.
Len on 01.21.06 @ 08:16 PM CST
