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08/18/2005: Been There...Almost Had This Happen...
Well, hat tip to Daliwood for this one from the Chicago Tribune:
And the customer service award does NOT go to ...
-- When LaChania Govan's Comcast service wasn't working, she called for help. And called. And called. It was a frustrating process, and then she got the bill." Until recently, LaChania Govan's complaints about Comcast's service seemed relatively tame. The 25-year-old Elgin mother of two said she was put on hold, disconnected, even transferred to the Spanish language line.
But after persistent problems with her digital recording system forced her to make dozens of calls to the cable company in July, her August bill came with a change really worth complaining about: In place of her name were the words "Bitch Dog."
"I could not believe it," said Govan, who works in customer service for a credit card company.
She said she immediately called Comcast to cancel her service and was sent to an operator.
"She asked me for my name. I said, `You really don't want me to go there,'" Govan said...."
Karen on 08.18.05 @ 01:04 PM CST
